Portion of sales goes towards Animal Welfare
Portion of sales goes towards Animal Welfare
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FAQs

What type of payments do you accept?

We accept most payments including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and PayPal.

Why doesn't the product I received look exactly like it does online?

In some cases, products are represented with digital illustrations. Because of differences in colour values from screen to screen, design colours may vary slightly on actual product. In some cases, actual t-shirt material and colour may vary slightly.

Where is my Order Confirmation?

Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you are still having problems please contact me.

Exchange/Return Policy

Due to products being made on a demand basis for each order, No exchanges or refunds are possible due to change of mind. ‘Change of Mind’ includes but not limited to

  • Customer prefers another sizing
  • Customer ordered the wrong colour or design

Unless a product has defects or damaged, a replacement will be sent out to you at no extra cost. If you wish to return a product, please email me at  info@ponytaildesigns.com for Return Delivery Address.

For Returns of damaged products, please follow instructions below:

  1. Repackage your item(s) you are returning securely
    (similar package or comparable to the one you received your item in)
  2. Include a copy of your packing slip and the order# with the item(s) you are returning.
  3. It is your responsibility to keep your tracking number to ensure the package is returned correctly.

Please be sure to include your order number and order details. I will get back to you with instructions on processing your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Shipping

Each item is made to order and is usually shipped within 7-10 days.

**This means your total purchase to delivery time can be up to two weeks, possibly three weeks, as we are all adapting to stay afloat during this time.**

Shipping notifications are sent out via email after order is shipped with a tracking number which allows you to easily and quickly locate the whereabouts of your order. Sometimes the tracking can take a day or two to be updated by the carrier. Delivery times may be longer around major holidays.

Taxes

Unfortunately I don’t have control over the taxes that are charged – they are added in automatically and are subject to tax laws that are currently being updated.

Privacy and Personal information we collect 

Your Personal Information is shared with third parties in order to collect data to communicate with you regarding your order as well as screened for potential risk or fraud.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. 

Copyright and Trademark Notices

Unless otherwise specified, no materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without my prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.